Terms and Conditions

1. GENERAL AGREEMENT

Good Make Ltd., Registration number 40203062217, hereafter called KNOP KNOP, provides the available content on www.knopknop.com, hereafter called Webpage, and renders service under the terms of payment, delivery and in compliance with terms and conditions of returning the purchase that can be found in Webpage. By using the Webpage customers confirm that they have read, understood and agree to comply with the terms. If a customer purchases toys, hereafter called Goods, offered in KNOP KNOP Webpage, via Internet then such a mutual agreement is considered as a Distance contract and it is subject to the regulations on Distance contract, including, but not limited to European Parliament and Council Directive 97/7/EEC on the protection of customers in respect of distance contracts, “Consumer Rights Protection Law” of Republic of Latvia, and “Regulations regarding Distance Contracts” issued by The Cabinet of Ministers of the Republic of Latvia.

2. PRIVACY AND SECURITY POLICY

KNOP KNOP sincerely respects and cares about its customers and therefore ensures the highest security level according to European Parliament and Council Directive 95/46EEC on the protection of individuals with regard to the processing of personal data and to the free movement of such data, and in accordance to “Personal Data Protection Law” of Republic of Latvia. The Webpage is a secure web site. Exchange of any information is secure, provided that all internet using requirements are met. Customers are able to order goods, make requests and to enlist themselves for receiving information on news, sales, etc. KNOP KNOP never requests and processes sensitive personal data. KNOP KNOP never collects and stores information regarding debit cards and credit cards. If an account is created on Webpage, KNOP KNOP collects only an information concerning purchase bill and delivery: customer’s name, address, e-mail, phone no. KNOP KNOP uses the information provided by customers to identify them, as well as in situations when communication has legal request, i.e., when the law stipulates that personal data is to be provided to government and municipal institutions. KNOP KNOP has the rights to give customer’s information to a third person (e.g. courier service) only concerning the details necessary for the delivery of the Goods. Customers’ personal information helps to inform them about new offers, sales and other activities related to the KNOP KNOP marketing. KNOP KNOP takes all necessary Webpage maintenance and development measures concerning customers’ personal information security, in order to protect it against theft, loss, misuse, unauthorized access, exposure, modification and corruption. Although we do everything to ensure your privacy, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. That’s why we would like to inform you that there are security and privacy limitations of the Internet which are beyond our control. Any payment transactions will be encrypted using SSL technology, which is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. Webpage may contain links to our collaboration partners (trading places, ads of associated products a.o.). If a customer visits any site of our collaboration partners KNOP KNOP recommends familiarizing with the terms of a specific site before entering any personal information. KNOP KNOP is not responsible for the contents of third party webpages.

3. INTELLECTUAL PROPERTY

All rights reserved by Good Make Ltd. All information and content available on Webpage, including but not limited to, trademarks, logos, service marks, text, graphic signs, button icons, pictures, data summary and software, its summary and layout (together called Content), is the property of KNOP KNOP and is protected by the laws of The Republic of Latvia and other international laws on protection of intellectual property, including regulations on the use of copyright and trademarks. The use of our trademarks, irrespective of purpose, is forbidden without written permission.

4. RESTRICTIONS

You are expressly and emphatically restricted from all of the following:
1. publishing any Website material in any media;
2. selling, sublicensing and/or otherwise commercializing any Website material;
3. publicly performing and/or showing any Website material;
4. using this Website in any way that is, or may be, damaging to this Website;
5. using this Website in any way that impacts user access to this Website;
6. using this Website contrary to applicable laws and regulations, or in a way that causes, or
may cause, harm to the Website, or to any person or business entity;
7. engaging in any data mining, data harvesting, data extracting or any other similar activity in
relation to this Website, or while using this Website;
8. using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access by you and KNOP KNOP may
further restrict access by you to any areas of this Website, at any time, in its sole and absolute
discretion. Any user ID and password you may have for this Website are confidential and you
must maintain confidentiality of such information.

5. COLORS

We have done our best to display as accurately as possible the colors of the Goods shown on the Webpage. However, because the colors you see will depend on your monitor/device settings, we can not guarantee 100% color matching with the actual Goods.

6. PRICE POLICY

All prices are indicated in euros (EUR) currency. All prices include VAT21% and will be based on the country the order will be shipped to. Please note that all prices and product information on the Webpage are subject to change.

7. ORDERING AND PAYMENT

After you chose the Goods you would like to buy and click “Add To Cart” or “Buy it now”, then “Proceed to checkout”, and then “Pay now” an e-mail confirmation will be sent. We accept Visa, MasterCard card payments 24/7, Apple Pay, PayPal, and also local bank online banking (Luminor AS). If you want to make any changes to your order, please contact us immediately by e-mail hello@knopknop.com. There might be some cases where we are unable to modify your order. We apologize for any inconvenience and will do our best to assist you.

8. DELIVERY PROCEDURES

All orders will be handle by DPD Ltd. or UPS. Your order will be shipped via the shipping method You have chosen during the check out process. The place of the delivery is deemed to be the address that the customer indicates to KNOP KNOP. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot take the responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay. Please contact us via email (hello@knopknop.com).   

Delivery costs: 

Shipping in Latvia by DPD parcel machine 2.99 EUR. 

Shipping in Latvia, Estonia and Lithuania by DPD courier 5.99 EUR. 

Shipping in Estonia and Lithuania by DPD parcel machine 4.99 EUR.

Shipping in Europe from 9,99 EUR and up to 30 EUR by courier (additional costs may occur depending on the territory). 

Shipping outside the European Union from 30 EUR and up to 55 EUR (additional costs may occur depending on the territory). Please contact us via email hello@knopknop.com if You wish to ship Your order outside the European Union before confirming the payment.

Depending on the delivery address the order can be subject to extra shipping costs that will be explicitly indicated before payment confirmation and will be included in total cost or informed in the following email after the confirmation.

9. AVAILABILITY OF THE GOODS

The product range is available and prices are valid as long as they are visible on the site and in stock. Indications on the availability are provided during the ordering process. Errors or modifications may occasionally occur in exceptional circumstances and the customer will be informed by e-mail as soon as possible to fulfil the order in the best possible time and way.

10. AGREEMENT TO RECEIVE NEWS IN E-MAIL

By agreeing to Terms customer agrees to receive notifications, agreements, order details and other news from KNOP KNOP via e-mail or conventional mail. Customer chooses whether to receive optional marketing information from Webpage, excluding cases when KNOP KNOP informs customers about campaigns regarding all Goods offered on Webpage. All KNOP KNOP customers have right to refuse to receive marketing information by sending an e-mail to hello@knopknop.com with ”UNSUBSCRIBE” in subject.

11. GENERAL TERMS

KNOP KNOP may periodically update and renew these Terms and Conditions. Any changes made will be posted here. By visiting and continuing to use the Webpage you agree to accept any changes made to these Terms. Feel free to contact us with any questions. This Privacy Policy was updated on 12th December 2020. Any changes made in Terms come into effect from the moment they are published. A satisfied customer is our greatest value. We always look forward to receiving a message from customers and we are grateful for the time our customers devote to sharing their experience and knowledge. If you have any questions or concerns, about KNOP KNOP, please do not hesitate to contact us via e-mail: hello@knopknop.com or call us on +371 29807129.