FAQs
What makes KNOP KNOP special?
KNOP KNOP is a line of toy building kits made from flexible and soft felt pieces connected by our original snap buttons. Unlike other building kits or construction sets on the market that are made from rigid plastic, wooden or metal pieces – KNOP KNOP has the unique ability to allow children to create soft and organic forms while maintaining structural integrity to foster their engineering, design and developmental skills. With these flexible and machine washable pieces, our toys are lightweight, portable and perfect for everyday play!
When will my order arrive?
Your order will be shipped via the shipping method you have chosen during the checkout process. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot take responsibility for late deliveries due to circumstances outside of our control especially at the pandemic times. We will do our best to inform you of any unexpected delay. Once your order is confirmed, you should receive a separate email with a tracking number as soon as your product is shipped.
Why do some toys say Delivery within 14 days?
These toys are currently out of stock and/or backordered, but they are available for preorder. Please allow up to 14 days for delivery on preorder items.
Where do you deliver?
We deliver within the European Union countries. If You are willing so much for our product to be sent to other territory, just drop us a note at hello@knopknop.com and we will make it work for You. For Continental US, Alaska and Hawaii please see our US website www.knopknop.com/us
What is your returns and exchange policy?
We will gladly accept returns for unopened and undamaged merchandise in original packaging within 14 days from receipt of purchase. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange. Carefully pack your items with proof of purchase (receipt or order number) and ship them using a verified shipping service to:
Good Make Ltd.
27-17 Hospitalu street
Riga, LV-1013
Latvia
We will confirm when we have received your items and inspected your return. If the return is approved, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sorry, we do not reimburse return shipping charges. Proper handling and packaging of returned item is the responsibility of the sender.
Our products are quality checked to the highest standard and we want to ensure you have a wonderful experience as a KNOP KNOP customer! In the rare instance any issues arise during shipment, we will gladly exchange the parts affected. Send us a note at hello@knopknop.com and we’ll make it right.
How can I cancel or change my order?
Once payment has been made and your order has been processed, we aren’t able to change or cancel your order. Please refer to our returns & exchanges policy above.
What if I’m having issues with my Shopping Cart, Checkout, or with a Discount Code?
Please contact us at hello@knopknop.com and we will get back to you ASAP. If you can also please include a screenshot, as well as a brief summary of the problem you are experiencing – our support team will be able to better assist you and get you back shopping!
Which payment methods do you accept?
We accept VISA, MasterCard and local bank online transfer (Luminor).
Are KNOP KNOP toys safe for newborns or infants?
No. KNOP KNOP toys contain small parts and are only safe for children ages 3 and up.
Can you wash KNOP KNOP toys?
Yes! All of our KNOP KNOP toys are machine washable. You can wash KNOP KNOP pieces on a warm gentle cycle (40°C, 105°F) and lay flat to dry. Please do not put KNOP KNOP pieces in the dryer.
Where can I see videos of how to make the toys?
Certain models with video instructions can be seen on our YouTube page here. You can reuse the pieces to make at least three other individual models, which can be seen on your instruction booklet and box. Video instructions for these other models are currently in production – but we want to inspire you to use your own creativity and imagination when building! Please subscribe to our channel to receive updates when new videos are posted.
How many toys can you make from one kit?
Your kit has the pieces necessary to create the main model on the package. You can reuse those pieces to also make three other models as a little hint for what to build next! Likewise, your child can use those same pieces and combine them with other kits and dream up their own fabulous creations! The more kits you have, the bigger the builds you can make! Only your imagination is the limit.
Can you feature my toy in your gallery?
Our website gallery is currently for our official creations and KNOP KNOP photo shoots. At this time, we are not accepting any user submissions. This may be possible in the future, and we shall inform our followers accordingly on our Facebook and Instagram pages.
How can I partner with KNOP KNOP?
Please contact our Partnership team at hello@knopknop.com, and we can discuss possibilities and pricing.
How can I partner with KNOP KNOP? I’m a blogger/influencer/vlogger and interested in testing your toys. How can I sign up? Who do I contact for press inquiries?
We are open to partnerships of all kinds. Please feel free to contact our PR team at pr@knopknop.com and we can discuss next steps!
Who do I contact for press inquiries?
Please reach out to pr@knopknop.com and we should get back to you within 2 business days.
If you have any other questions or concerns that we haven’t addressed here, please email us at hello@knopknop.com and we’ll be happy to assist you!
